Oh social media- the loved one we love to hate. The ultimate time suck, the friend that’s always there for you. We all have our own personal relationship with social media, whether you are one of the people digging in your heels and refusing to participate, or someone who’s always the early adopter of the next biggest thing. However, in the business world, the integration of social media into your overall marketing strategy is different. It needs to be deliberate and strategic.

We talk to companies all the time that “check the box” on social media. Post to Facebook once a week? Check! Have a twitter account? On it! Post their company culture video to YouTube? Done! However, this just isn’t enough. My challenge to them is always to ask, is (fill in the blank) social media outlet where your customers and prospects are? Is it true to your business’s DNA? Will you take the time to utilize the data and metrics it provides you to iterate and improve? If the answer is no- then don’t chase the next shiny thing.

Social media is a bit tougher in the B2B space. Firing off how you are feeling in that exact moment or what you are eating, just isn’t going to cut it. The content needs to be compelling, relevant and timely. The tactics involved also have to make sense in comparison to how your team works. If producing 3-4 blog posts a month from your team creates more stress and tension internally, then maybe it is ok for you to put that down. If the only time you are posting on Facebook coordinates with a national holiday, I give you permission to stop.

When it all boils down to it, your customers and prospects are going to become less engaged due to your lackluster efforts to engage them. So as you are navigating the increasingly crowded world of social media, take a critical and honest look at what makes sense for your company and your brand. It’s not a land grab of social media attention. It’s about finding the right people in the right place with the right message.

What social media outlets is your company utilizing? Which ones have you decided to avoid?

Life at Centresource is nothing if not dynamic. We have to be spry enough to seamlessly jump from project to project, and resourceful enough to proactively fill our day when work slows down. The latter can be hard for some folks to do. Here are some thoughts on good ways to utilize downtime.

Audit Your Tools

With so many project management, prototyping and design tools out there, there’s a good chance your team has a few accounts that have gone untouched for a while. Take a look at all the paid, active accounts you have and ask your team if they’re using all of them on a regular basis — “regular” being a relative term, of course.

On the flipside, ask people what tools they’re using in general, both at the office and in their own freelance work. Maybe someone on your team has found a great time-tracking app or a free conferencing tool that can add value to your team’s processes.

It’s a good idea, in general, to task yourself and your company with regular tool review intervals. Maybe every three to six months you look at what’s caught on and what’s withered on the vine. It’s also a good opportunity to assign folks to vet free trial accounts.

Be Your Own Client

If you work in a consultancy or an agency, chances are you have a fair number of formal processes you take your clients through on a regular basis — but do you have a feedback loop in place?

Any legacy process probably needs a review and refresh, while any brand new practices or tools will need a test run. The fastest way to uncover any inefficiencies or oversights is to place your own company in the seat of “the client” and take things for a spin.

For example, we created a proprietary tool to help clients prioritize initiatives into a 6-month roadmap. After going through ideation, planning and execution, we walked our own organization through the steps. We found ways to improve the content and architecture, while also giving ourselves a chance to see what implementation would be like.


Whatever industry you’re in, being present in the local scene cannot be undervalued. Networking is an immediate and effective way to get you and your company in front of your fellow practitioners and potential clients.

If you’re not already doing some professional outreach, take the lull at work to see what’s happening in your community. Not sure where to start? Check out your Chamber of Commerce’s website or meetup.com.

Review & Update Job Descriptions

For folks working in smaller, nimbler organizations, chances are you wear a lot of hats — most of which represent duties you were not hired to do. This occupational scope creep can happen slowly and subtly (usually), so much so that you don’t even realize you’re the content strategist AND the social media manager AND project manager on that thing you thought you were just consulting on and so on…

Taking stock of all the things you do on a daily basis is a great way to keep yourself and your colleagues aware of how much is actually on each other’s plates, as well as the value people provide. An obvious angle for this assessment is to ask for a raise, which is all well and good, but it can also be used to justify an alleviation — whether that takes the form of new software, more resources, or another team member.

While at times it can be difficult to use downtime at work effectively, free time in the office does not need to be time wasted. Utilize lulls between tasks to audit, reflect and improve your processes — both you and your company will benefit as future projects will move along much smoother and more efficiently.